In any given day, you and your staff are answering the phones, providing quotes on jobs, taking orders and receiving requests via e-mail and the web. You also need to set up invoices, perform data entry, update files, make copies for walk-ins, make sure orders are being processed in a timely manner and all the while keep your clients informed of their order progress — or any issues with their order. Organizing files along with an array of practical and technical challenges are all part of a typical business day for most printers, ad agencies, design studios, etc.
Does this sound like your ‘status quo’?
As a business, you may have the basic structure in place for all kinds of electronic communications and file submissions, but without a system to manage the flow of files, errors and oversights are high. Without an effective way to manage all the incoming and outgoing communications that are necessary to maintain and grow your business, you can find yourself having to deal with confusion, inefficiencies and inconsistencies between customers and your employees rather than planning your growth strategies.
If you’re thinking “Maybe our company is not ready for business process automation yet”, remember the amount of time that is spent by you or your staff manually dealing with countless questions, approval requests, issues with files and “What do I do here?” emails. Today’s businesses must simultaneously deal with a wider range of competition, reduce their costs and develop new services and products. This is impossible without some form of automation.
So what can you do to improve your internal staff and external customer communications?
Finding the time to accomplish all the required tasks in a day is always a problem for businesses. With automated communications, you’ll not only handle more jobs, but you’ll be able to provide faster service and more timely responses. The result? Improved customer satisfaction, reduced customer and staff confusion and lower overall costs.
Introducing Enfocus Switch
By automating your workflow, you have one streamlined mode of communication where all requests — incoming and outgoing — are handled, including details about which stage in the process they are at. Job submissions, approvals, rejections and inputs are all expedited to the proper place and that means your business can instantly experience an increase in efficiency. Not only does this save time by allowing you and your staff to focus immediately on the problems, but it also provides better customer service by instantly notifying the customer when something went wrong.
Files Ready for Action
Save time through automatic decompression, organized file structures based on your preferences and files that are delivered ready for the next step in the workflow.
Switch gives you the ability to free up staff for more demanding work and to concentrate on customer service. Reducing errors by ensuring consistency through a standardized process equates to a reduction in turn around time and improves communications by alerting operators when jobs are ready or problems are detected.
Switch increases the value of your existing assets
As a business, you’ve already invested in other solutions that play an important part in your workflow. Switch maximizes these at a minimal cost by connecting with them in intelligent ways, safeguarding your previous investments in systems, training and staff and using your existing tools in smarter ways.
Are you spending too much time dealing with files and communications? Is it affecting your business, customer service and hindering your existing operations or expansion plans? Enfocus Switch is your answer. With a low entry price and modular solution to build around your specific requirements, Switch is an affordable solution no matter what size your business is.
Want to know what your business operations would look like using Switch?
XChange offers a free no-obligation workflow consultation that can give you a clear view of just how efficient your business can be with Switch and how quickly you would see a return on your investment — an investment into your future business growth and success.