This product license is sold as a monthly or yearly subscription. Subscriptions renew automatically and you will be charged monthly or yearly per your selected subscription model until you cancel. Once a subscription fee has been charged, that fee is final and no refund is available. The fee is subject to change but in the event of any such change, you will be notified in advance. You can cancel anytime by visiting your My Account page at XChangeUS.com or by contacting our Customer Support. Cancelling your subscription within the designed time-frame will stop the charge at the start of your next billing term but your service will continue through the end of your current term.
An internet connection is required to activate a subscription license. Additionally, regular access to the internet is required in order to run a subscription license. If you do not have semi-regular internet access each and every month, it will not be possible to use a subscription license.
Payment
By purchasing a subscription license you are authorizing XChange US to automatically charge your credit card at monthly or yearly intervals, as selected at time of purchase. We will automatically charge the same credit card used for your initial payment. You have the ability to update and change your credit card details anytime by logging in to XChangeUS.com and clicking the My Account button. Then under the My Subscriptions area, select the relevant subscription order and click the Change Payment Method button.
Failed payments will result in cancellation of the subscription license and the software will stop working until payment has been made. It is your sole responsibility to ensure the credit card details we have on file are kept current (such as an updated expiration date or modified card number or security code) to avoid the occurrence of a payment failure.
If one of your auto-payments fails and your subscription license stops working, the subscription fee remains in force and will still be due as this does not constitute a cancellation.
In the event that you file a chargeback on a charge related to your subscription, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit card processor or our banks, and the reasonable value of the time we have spent to resolve the matter. You further agree that in any dispute that is resolved, these amounts will be added to the original amount of the order, and that this total amount will then be immediately due and payable. Charges for a credit card chargeback are $25 or 3% of the balance due (whichever is greater).
Renewal
If purchased monthly, the subscription price is valid for 30 days. If purchased yearly, the price is valid for a full 12 months. Your subscription automatically renews unless you cancel (for details see Cancellation below).
We will notify you in advance of your renewal date by email. Notifications will be issued to the email address used to place your subscription licensing order. We strongly recommend the XChangeUS.com email domain is added to a ‘safe-list’ by your IT Administrator to ensure our communications are delivered and not flagged or treated as SPAM by your mail server. It is your sole responsibility to notify XChange US should your email address need to be updated or changed at anytime.
Cancellation
To avoid your subscription being charged into the next billing cycle, the subscription must be canceled no later than 5 calendar days before your next payment is due. For monthly subscriptions, this means cancellation is required at least 5 calendar days prior to next month’s payment coming due. Cancellations made less than 5 days from the next month’s billing date will result in a charge for a subsequent month’s subscription that would be your final payment.
Yearly subscriptions have the same cancellation period of 5 calendar days prior to the charge being applied on the subscription anniversary date for the following year’s payment.
Refund
Once a monthly or yearly subscription has been purchased, no refunds are available. If you are unsure about committing for a year, we recommend taking a monthly subscription.
Terms & Conditions
XChange US standard terms and conditions apply. These can be viewed online at https://www.xchangeus.com/legal/terms-conditions/
